Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Haul website and your purchase of products from our online store, operated by Shenzhen AllRich Intelligence Technology Co., Ltd. ("Haul", "we", "us"). By accessing our website or placing an order, you agree to these Terms.

1. Products & Pricing

We make every effort to display products, descriptions, and prices accurately. All prices are shown in US Dollars (USD) unless stated otherwise and are inclusive of applicable fees as indicated at checkout. We reserve the right to correct errors, update prices, and modify or discontinue products at any time without notice.

2. Orders & Acceptance

When you place an order, you make an offer to purchase. An order is accepted only when we confirm it and dispatch the goods. We reserve the right to refuse or cancel any order, including where a product is unavailable, a pricing error occurs, or fraud is suspected.

3. Payment

Payments are processed securely by our third-party payment provider, Airwallex. We accept major credit and debit cards and other methods shown at checkout. By submitting payment, you confirm that you are authorised to use the payment method provided.

4. Shipping & Delivery

Shipping times, methods, and costs are described in our Shipping & Refund Policy, which forms part of these Terms. Title and risk of loss pass to you upon delivery.

5. Returns & Refunds

Returns and refunds are governed by our Shipping & Refund Policy. Please review it before making a purchase.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, and the Haul name — is owned by or licensed to Haul and protected by applicable intellectual property laws. You may not reproduce or use it without our written permission.

7. Acceptable Use

You agree not to use the website for any unlawful purpose, to interfere with its operation, or to attempt unauthorised access to our systems.

8. Disclaimers & Limitation of Liability

The website and products are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Haul shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Nothing in these Terms limits liability that cannot be excluded under applicable law.

9. Governing Law & Jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the People's Republic of China. The courts located in Shenzhen, China shall have jurisdiction over any such dispute.

10. Changes to These Terms

We may revise these Terms from time to time. The "Last updated" date above reflects the current version. Continued use of the website after changes constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms can be sent to hello@allrich.ai.