Privacy Policy

Shenzhen AllRich Intelligence Technology Co., Ltd. ("Haul", "we", "us", or "our") operates this website and online store. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have. By using our website or placing an order, you agree to the practices described below.

1. Information We Collect

• Contact & account details — name, email address, phone number, and shipping/billing address you provide when placing an order or subscribing.
• Order information — the products you purchase, order amounts, and order history.
• Payment information — card and payment details are collected and processed directly by our payment processor, Airwallex. We do not store your full card number on our servers.
• Technical & usage data — IP address, browser type, device information, and pages visited, collected via cookies and similar technologies to operate and improve the site.

2. How We Use Your Information

• To process, fulfil, and deliver your orders and to provide customer support.
• To process payments securely through Airwallex.
• To send order confirmations, shipping updates, and, with your consent, marketing communications.
• To detect and prevent fraud, and to comply with our legal obligations.
• To analyse and improve our products, website, and services.

3. How We Share Your Information

We do not sell your personal information. We share it only with trusted parties necessary to run our business, including:

• Payment processor — Airwallex, to process transactions.
• Logistics & shipping partners — to deliver your orders.
• Service providers — for analytics, email delivery, and IT infrastructure.
• Authorities — where required by applicable law or to protect our legal rights.

4. Cookies

We use cookies to keep your cart, remember preferences, and measure site performance. You can control cookies through your browser settings; disabling them may affect some features.

5. Data Retention & Security

We retain your information for as long as needed to fulfil the purposes described here and to meet legal and accounting requirements. We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing emails at any time. To exercise these rights, contact us at hello@allrich.ai.

7. International Transfers

As a cross-border retailer, your information may be processed in countries other than your own, including China where our company is registered. We take steps to ensure your data remains protected in accordance with this policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision.

9. Contact Us

For any privacy questions or requests, please contact us using the details below.